Introduction
Level Training Academy Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our training, assessment, and workforce compliance services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Level Training Academy Ltd is a provider of training, qualifications, assessments, and workforce compliance services.
We also operate a workforce compliance platform used by employers and individuals to manage qualifications, certifications, and compliance records.
- Data Controller: Level Training Academy Ltd
- Registered address: Unit 10B1, Dean Court, Shuttleworth Mead Business Park, Padiham, Burnley, BB12 7NG
- Contact email: info@leveltraining.co.uk
What Information We Collect
We may collect and process the following personal data:
- Information you directly provide such as:
- Name
- Contact details (email address, phone number, postal address)
- Employer or organisation details
- Enquiry information
- Booking and training information
- Qualification and assessment records
- Evidence submitted for compliance purposes
- Information collected automatically:
- Website usage data (pages visited, time spent on site)
- IP address
- Device and browser information
- Cookies and analytics data
How We Use Your Information
We use personal data to:
- Respond to enquiries and provide information about our services
- Deliver training, assessments, qualifications and compliance services
- Manage bookings, learners and employer relationships
- Maintain workforce competence and compliance records
- Send important service updates and reminders
- Improve our website, platform and services
- Meet legal, regulatory and contractual obligations
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Contractual necessity– to deliver services requested by individuals or employers
- Legal obligation– to meet regulatory and compliance requirements
- Legitimate interests– to operate and improve our services and platform
- Consent– where required, such as for marketing communications
Sharing Your Information
We may share personal data with:
- Awarding organisations and qualification bodies
- Employers and sponsoring organisations
- Training and assessment partners
- Regulatory or compliance bodies
- IT providers, software platforms and hosting partners
We only share data where necessary and ensure appropriate safeguards are in place.
Workforce Compliance Platform
Where individuals or employers use our workforce compliance platform, personal data may be stored and processed to:
- Maintain qualification and certification records
- Track compliance and expiry dates
- Manage training and assessment pathways
- Provide reporting and audit support
This information may be accessed by authorised employers, assessors, and administrators where relevant to service delivery.
Data Storage and Security
We take appropriate technical and organisational measures to protect personal data, including secure systems, controlled access, and encryption where appropriate.
Data may be stored:
- On secure UK or EU servers
- Within accredited training and compliance systems
- By approved third-party providers acting on our behalf
Data Retention
We retain personal data only for as long as necessary to:
- Deliver services
- Maintain qualification and compliance records
- Meet legal, contractual and regulatory obligations
Retention periods vary depending on the type of service and regulatory requirements.
Your Rights
Under UK GDPR, individuals have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request erasure where appropriate
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent (where applicable)
To exercise your rights, please contact: info@leveltraining.co.uk
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse usage, and enhance user experience.
Users can manage cookie preferences through browser settings.
A separate Cookie Policy may provide further detail.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be published on this page.
Contact
If you have any questions about this Privacy Notice or how your data is handled, please contact:
Level Training Academy Ltd
Unit 10B1, Dean Court
Shuttleworth Mead Business Park
Padiham, Burnley, BB12 7NG
Email: info@leveltraining.co.uk